Registering for this site allows you to access your order status and history. Just fill in the fields below, and we all get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.Create an Account
Like any investment, if you want it to last you must take care of it properly. We have listed some tips to help you take care of
your product and make it last longer.
The most damaging effect on area rugs is vacuuming. Extra care must be taken when vacuuming your rug.
High powered vacuums will pull threads out of the back of tugs and cause sprouts.
These include the bagless Dyson and Oreck. If a vacuum can pick up a bowling ball imagine what it can do to a rug.
Solution: Use the handheld attachment to vacuum your rug.
Beater bar will pull fibers from the face of the rug or they can cause the face of your rug to fuzz
Solution: Turn the beater bar off on your vacuum, or if it cannot be turned off have it on the highest setting.
The surging on the edges of rugs are very sensitive. Running the vacuum over the edges will cause the surging to deteriorate and fibers will come loose around the edges.
Solution: Carefully place your vacuum on the edge of the rug.
The fringes on the ends of rugs will be destroyed by all vacuums.
Solutions: Use the handheld attachment to clean fringes.
Brooms and sweepers are a great, gentle way to clean your rug.
Canister vacuums without beater bars are the most effective.
If you spill on a rug, clean it immediately. Once the stain is set in it becomes more difficult to clean.
Never rub a spill as it forces the spill deeper into the rug. Blot with a clean white cloth.
On wool rugs, use lukewarm water or a wool cleaning liquid to remove any residual stain.
On synthetic rugs, use Stain Remover, Fantastic or 409 can be used to remove grease and stubborn stains.
On natural fiber grass rugs, use lukewarm water to remove any residual stain.
Always use clean water to remove any residual cleaner, and dry towels to absorb any remaining moisture.
Always use a professional area rugs cleaning expert. Cleaning a handmade rug is different than cleaning wall to wall carpet.
Inspect the rug with the cleaner before it is cleaned. Get a signed receipt and guarantee of work before the work is done.
We recommend a rug pad underneath every area rug.
Rug pad extends the life of your rug as it absorbs wear and tear from the friction between floor and rug.
They help avoid accidents from slipping on moving rugs and tripping on turned up edges.
They provide extra cushion on hard surfaces for your feet